VEXOKITSCITY – Refund and Returns Policy

Effective Date: February 20, 2025

At VEXOKITSCITY, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and refunds under the following conditions.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under these conditions:

✅ Return Window – Items must be returned within 14 days of delivery.
✅ Condition – Products must be unused, unworn, with original tags and packaging.
✅ Proof of Purchase – A valid receipt or order confirmation is required.
✅ Original Packaging – Luxury handbags and accessories must be returned in original dust bags, boxes, or protective wrapping.

⛔ Non-Returnable Items:

  • Custom-tailored clothing & personalized accessories (e.g., monogrammed bags, engraved jewelry).
  • Final Sale & Clearance Items (unless defective).
  • Hygiene-sensitive items (e.g., earrings, undergarments).

2. Refund Process

🔄 How Refunds Are Issued
Once we receive and inspect the returned item, refunds will be processed within 5-7 business days. Refunds are issued via:

💳 Original payment method (credit/debit card, PayPal, bank transfer).
🎁 Store credit (optional for future purchases).

🚨 Shipping fees and handling charges are non-refundable, except for defective or incorrect items.

3. Exchanges

🔁 Exchanging an Item
We allow one-time exchanges for a different size, color, or item of equal value, subject to availability.

📦 Exchange Process

  • Contact customer support within 14 days of receiving your order.
  • Specify your order number and exchange request.
  • Ship the original item back using the return instructions provided.
  • Once received, we will ship the replacement within 3-5 business days.

🚨 If the requested item is out of stock, a refund or store credit will be offered.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We will arrange for a free replacement or full refund, including return shipping costs.

📸 Proof Required: Please provide clear photos of the issue for faster processing.

5. How to Initiate a Return

🚚 Return Process

  • Email info@vexokitscity.com to request a return authorization.
  • Carefully pack the item in its original packaging.
  • Ship the item to our designated return center (address provided upon request).
  • Keep the tracking number for reference.

📍 Contact Us for Returns & Refunds: info@vexokitscity.com | 📞 850-757-3418

If you have any questions or need assistance with a return, please don’t hesitate to contact our customer service team: